Returns and Refund Policy (Printful Orders)
At MBASwag.com, we partner with Printful for product fulfillment. Since our products are made to order, there are a few important things to know about returns and how they are processed through Printful:
1. Printful's Role in Fulfilling Orders All of our products are custom-made on demand and fulfilled by Printful. This means returns and exchanges are only available for certain circumstances, including:
- Defective or Damaged Items: If your product arrives damaged or with a defect, Printful will replace the item at no additional cost.
- Wrong Items: If Printful fulfills the wrong item based on your order, you are eligible for a replacement.
2. Non-Returnable Situations
Please note that due to Printful’s fulfillment process, we cannot accept returns or exchanges for:
- Wrong size selection (we encourage you to refer to the size guide provided before purchasing)
- Buyer’s remorse (such as changing your mind about the design or product)
- Items that were correctly fulfilled but are no longer wanted
3. Steps to Initiate a Return with Printful
To process any return or replacement through Printful, please follow these steps:
- Contact Us: Reach out to our support team at sales@mbaswag.com with your order number and details about the issue. Include clear photos of the item if it is defective or damaged.
Printful Approval: We will coordinate with Printful to confirm the issue. Once approved, Printful will either reprint the item or provide a refund depending on the nature of the problem.
Processing Time: Once Printful approves the return or replacement, the process typically takes 7-10 business days for the new item to be shipped or the refund to be issued.
Shipping and Tracking Information
Once your order is shipped, you will receive an email with the tracking information. You can use the link provided to track your package's journey in real-time.
- Tracking Availability: Most of our shipping methods include tracking, so you’ll always know where your package is. If you have any questions about your order, feel free to contact us at [support email].
- Delivery Times: Depending on your location, delivery can take between [insert delivery time frame] after shipment.
Please note, for some international orders, tracking may not be available once the package leaves the shipping origin country.
4. Shipping Costs for Returns
- Defective or Damaged Items: Printful covers the shipping costs for replacing defective or damaged items.
- Other Returns: Unfortunately, returns for non-defective products are not allowed, as all products are made to order.
5. Additional Information
If you have any questions about returns or our process with Printful, feel free to contact us at sales@mbaswag.com. We aim to ensure every customer is satisfied with their purchase!
FAQs About Printful-Fulfilled Orders
- How long do I have to report an issue? You have 14 days from receiving the product to report any issues, such as defects or damage.
- Can I exchange an item for a different size? Unfortunately, because all products are made on demand, exchanges for size are not possible. Please carefully check the size chart before ordering.
- What happens if my package is lost in transit? If your package is lost, contact us, and we will work with Printful to investigate the issue and, if necessary, re-ship your order.